Platform Guides¶
Comprehensive guides for configuring and using fifthelement.ai platform features.
Feature Guides¶
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Voice & Speech
ASR, TTS, Realtime Voice, SIP integration, and AI Listens.
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Human-in-the-Loop
Human agent handover, queue management, and chat rating.
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Analytics & Reporting
Agent reports, conversation monitoring, and KPI dashboards.
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Deployment Channels
Deploy agents across Web App, Sidebar, Widget, and API.
Quick Access¶
By Use Case¶
- Customer Support: Agent Builder + Human Handover + CRM Tools
- Knowledge Search: RAG Overview + Web Crawling + Retrieval Tool
- Sales Automation: Agent Builder + CRM Tools + Analytics
- Voice Assistant: Voice Guide + Realtime Voice
Configuration References¶
- Agent Builder — Basic — Create your first agent
- Agent Builder — Advanced — Instructions, shortcuts, behavior, tools
- Knowledge & RAG — Set up knowledge repositories
- Tools — Webhook, Custom, CRM integrations
- Pre-Processors — Tagging, classification, moderation
- RBAC & Roles — Permissions and access control